We regularly receive questions from our visitors, here is the list of the most frequent:
1. My item has still not arrived, is this normal?
Delivery takes approximately 1 to 4 weeks depending on the products
If it's been less than 20 days, just be patient, your article is on the way.
If your product is still not there after MAXIMUM 5 weeks, contact us, this only happens in very exceptional cases.
2. I want to cancel my order, is it possible?
Yes, you have 24 hours from the time your order has been placed. Just send us an e-mail and we will cancel your order and issue a 100% refund.
3. How do I know if my order is being delivered or not?
Delivery takes around 1 to 4 weeks depending on the products. If you are concerned, do not hesitate to contact us. We will then send you information on the delivery tracking of your order.
4. My item is damaged, can I get a refund?
Absolutely, if your item arrives damaged, send it back to us and you will be refunded.
5. How do I contact you?
E-mail (response generally within 24 hours): firstname.lastname@example.org
Telephone: 03 68 33 37 12
6. Can I contact you by telephone?
For the sake of speed, we do not take phone calls. Processing an e-mail takes us a few seconds or minutes, while an average call lasts several minutes. To avoid charges and offer you the lowest prices, we only respond by email. Know that we don't ignore anyone and respond quickly. If you have any doubts, test it.
In case of emergency contact us at 03 68 33 37 12
7. Can I trust secure payment?
Absolutely, we accept payment via Visa, Mastercard and Paypal, these world leaders would never let us continue our shop if we had a high rate of dissatisfied customers. Our online store is constantly monitored.